Terms & Conditions
Finescalebrass (UK) Ltd t/a 55H models TERMS & CONDITIONS
These terms and conditions are applicable to all customers using the 55H Limited website. Please read carefully and understand them before purchasing items from this website.
Mainland UK orders
Postal charges are as follows:
All Mainland UK orders are dispatched by insured parcel, on an overnight courier at a cost (including VAT) of £50.00. .Any returned items will be at your own cost and require authorization from ourselves before a return is made.
Payment
We accept payment by bank transfer, cash or credit card, when making payment by credit card, we require the credit card holders' name, home address, card number, security number and expiry date..
We accept the following credit cards:
MasterCard, Visa and Maestro. Currently we cannot accept Diners Club or American Express.
For security purposes we accept debit/credit card orders by telephone , we do not recommend emailing these details.
We can also accept payment by cheque from a British bank or building society and Sterling cash, however we will not despatch your goods until your cheque has cleared which can take up to 7 days.
All deposits should be made by bank tramsfer or card.
Our terms of payment are:
Stock items - payment before dispatch
Commissioned items -payment before dispatch
The service we offer for DCC sound, smoke, coal load and weathering, are regarded as special commissions. This service extends the delivery of the model and although we make every effort to forecast a realistic delivery date, items outside our control including both the DCC & weathering workshops, mean that this is only an indication and cannot be regarded as a primary part of any contract..
We are happy to assist in defining a particular livery and shed allocation, however we must stress that the model will be finished to your specification and as such it is your responsibility to ensure that all details are correct
New Models
New models are subject to sufficient orders being received and factory production, a contract is not formed until a deposit is paid, we accept no claim or liability if a project is cancelled.
Once the model is confirmed a holding deposit of £500 is required, a second payment of £750.00 is required when production commences and the balance when the model arrives in the UK
Export Orders
Our terms and conditions for export orders are as follows.
Within the European Community
Value Added Tax (V.A.T.) will be deducted from sales invoices. Postage will be at cost. The carrier will add any taxes and duty due, to be paid by the customer before delivery takes place
Outside the European Community
We will automatically deduct V.A.T. from all orders exported to countries outside the European Community. Postage will be at cost for these orders, in addition to the prices quoted, we only use insured parcels through recognised international carriers, who will add any taxes, duty or tariffs due, to be paid by the customer before delivery take place
Payment
All orders to be exported from the U.K., must be paid for in advance. To allow us to correctly deduct V.A.T. and charge postage at cost, we prefer payment by credit card or bank transfer. We require the credit card holders' name, home address, card number, security number and expiry date. We accept the following credit cards:
MasterCard, Visa and Maestro. Currently we cannot accept Diners Club or American Express.
For security purposes we accept credit card orders by telephone, we do not recommend emailing these details.
We can also accept payment by cheque from a British bank or building society and Sterling cash, however we will not despatch your goods until your cheque has cleared which can take up to 7 days. All deposits should be made by cheque or card.
Enquiries
All export enquiries should be made by email. We do not dispatch other than to the UK, USA, Canada, Australia & mainland Europe.
Due to USA import restrictions we cannot dispatch smoke oil. All sales to the USA are made under UK contract laws.
.Fully Finished Services Warranty
All locomotives come with a 12 month factory warranty, from date of despatch, against faulty workmanship. This guarantee extends to reasonable use in a personal environment, using recognised oiling and maintenance procedures and rests with the original owner. Subsequent sale will result in the termination of this warranty, unless the original invoice is produced. The warranty does not cover wear and tear on fully finished models.
The conditions outlined above do not affect your statutory rights under UK law.